When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action. We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better.
If you are unhappy with any element of the service you have received from CHoC, please get in touch:
- Telephone 01228 514830
- Email CHOC.Governance@choc.nhs.uk
- Write to Cumbria Health on Call Ltd, Hilltop Heights, London Road, Carlisle, Cumbria, CA1 2NS
If you wish to complain about the 111 service please refer to the North West Ambulance Service by clicking here
If the complaint is in relation to the change in service, please complain to the CCG at: firstname.lastname@example.org