CHoC Complaint

When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action. We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better.

If you are unhappy with any element of the service you have received from CHoC, please get in touch:


111 Complaint

If you wish to complain about the 111 service please refer to the North West Ambulance Service by clicking here 

If the complaint is in relation to the change in service, please complain to the CCG at:


Cumbria Health on Call Patient Information Leaflet

People First Cumbria Independent Advocates

For independent, confidential and free support and information to help with your complaint, please contact Best Life Advocacy by People First:


Best Life Independent Advocacy Complaints Help

Health Watch Contact Information

If you still have concerns you can contact the local Health Watch for further advice:


Health Watch Information Leaflet