At CHOC Ltd we continuously strive to improve our patients’ experience of the service we offer.  We know that we can only achieve a truly patient centred service through the involvement of patients who can help us by

• providing us with feedback on the services we offer
• helping us design and develop our new services

If you've been seen at one of the CHOC centres in the last four weeks, please take a moment to complete our Questionnaire.

Patient Satisfaction Surveys

CHOC runs a rolling programme of Patient Satisfaction Surveys based on our six out of hours centres in Cumbria follow these links to find out more about levels of patient satisfaction at:-

Complaints

Even the best of services sometimes get it wrong and we at CHOC are no exception to this rule.  When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action.  We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better. 

Jargon Buster

At CHOC we are well aware that we use jargon and acronyms just as much as any one else in the Health Service (acronyms are words made up from the first letters of a phrase or group of words, for example ImPEx = Improving our Patients’ Experience).  We use acronyms as a kind of verbal shorthand.  Follow this link (with thanks to the Peterborough PCT) to find a dictionary of common NHS words, phrases and acronyms.

CHOC has an ImPEx Working Group which does what it says.

Patient Feedback

If you have recently used any of our services use this link to let us know how satisfied you were:-
Or email us at office@choc.nhs.uk and tell us your views and suggestions of how we could improve our service.