Patient Feedback

If you have recently used any of our services please let us know how satisfied you were by filling in the form below or email us at office@choc.nhs.uk and tell us your views and suggestions of how we could improve our service.

Were you the patient? *
Yes   No

Did you bring a child to see CHoC?*
Yes   No

Did you find your way to reception easily? *
Yes   No

Was the receptionist helpful and reassuring? *
Yes   No

Was it explained to you what would happen next? *
Yes   No

Was the waiting area clean? *
Yes   No

Were there enough seats in the waiting area? *
Yes   No

Was the temperature in the waiting area:*
just right?   too hot?   too cold?

How long did you wait to be seen? *
within 15 mins   within 30 mins   within 60 mins   more than 2 hrs

Did you feel this was about right? *
Yes   No

Were you seen by a doctor, nurse or both? *
Doctor   Nurse   Both

If seen by a nurse, did he or she introduce themself to you? *
Yes   No   n/a

Did you feel the nurse listened to what you had to say? *
Yes   No   n/a

Did you understand what the nurse told you? *
Yes   No   n/a

If seen by a doctor, did he or she introduce themself to you? *
Yes   No   n/a

Did you feel the doctor listened to what you had to say? *
Yes   No   n/a

Did you understand what the doctor told you? *
Yes   No   n/a

Within your overall consultation, did you feel you were given enough time to explain what was wrong? *
Yes   No

Within your overall consultation, did you feel you had a thorough examination? *
Yes   No   n/a

If you have any further comments, please tell us here. If you would like a member of the team to contact you about this, do include your name and/or e-mail address:

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