Complaints

Welcome Opening Hours For Patients For Staff For Surgeries Links Contact Us Jobs

Out of Hours' Assistance

Please call 03000 247 247 or your doctor's surgery from which your call will automatically be redirected.

Patients using Typetalk please call 18001 03000 247 247.

Carlisle Treatment Centre

Posted Oct 17, 2011

The treatment centre for Carlisle is now based at the Cumberland Infirmary, through the main atrium in the Yellow Zone, Reception 3. This will be signposted for your convenience

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Prescription Charges

Posted Aug 8, 2011

For information if you are given prescription items from stock - click here.

Cough Cough Campaign

Posted May 6, 2011

NHS Cumbria's Lung Cancer Awareness Campaign

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Complaints

Even the best of services sometimes get it wrong and we at CHoC are no exception to this rule. When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action. We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better.

If you are unhappy with any element of the service you have received from CHoC, please either contact us:

(During normal office hours) on 01228 608200
Via e-mail on office@choc.nhs.uk
Via letter to, CHoC, Capital Building, Hilltop Heights, London Road, Carlisle,CA1 2NS.

For independent support with complaints, please see the ICAS leaflet below.

ICAS Outreach Poster
35kb 20 Jan 2012

Patient Information Leaflet
128kb 17 Nov 2010