File a complaint

111 Complaints

If you wish to complain about the 111 service please refer to the North West Ambulance Service – http://www.nwas.nhs.uk/our-services/nhs-111/#.Vh-knuxViko

If the complaint is relation to the change in service please complain to the CCG:

ccgcomments@blackpool.nhs.uk

CHoC complaint

When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action. We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better.

If you are unhappy with any element of the service you have received from CHoC, please get in touch:

  • Telephone 01228 514830
  • Email office@choc.nhs.uk
  • Write to Cumbria Health on Call Ltd, Hilltop Heights, London Road, Carlisle, Cumbria, CA1 2NS
Download

Cumbria Health on Call patient information leaflet

People First Cumbria Independent Advocates

For independent, confidential, free support and information to help with your complaint contact Best Life Advocacy by People First:

Download

Best Life Independent Advocacy complaints help

Health Watch Contact Information

If you still have concerns you can contact the local Health Watch for further advice:

Download

Health Watch information leaflet